Support · 41 answers · 12 fixes
Dolphin EON 100/120d.
The cordless EON 100 and 120d: the Maytronics One app, charging, filters and troubleshooting.
ClearPod for EON
ClearPod for EON (8)
- What is ClearPod?ClearPod is a mineral-based pod that works with your Dolphin robot to help capture impurities and keep pool water cleaner and clearer.
- How does the ClearPod work?ClearPod fits in your EON robot's filter lid and helps reduce bacteria, microbes, and other impurities as water passes through during cleaning.
- What are the benefits of using the ClearPod?ClearPod uses mineral-based tablets with compatible Dolphin robots to help improve water quality during cleaning, without extra maintenance.
- How do I use the ClearPod?Install ClearPod in its designated spot inside your Dolphin robot so it can work automatically during each cleaning cycle.
- Can I leave the ClearPod installed all the time?Yes, you can leave the ClearPod in your Dolphin robot until it dissolves, typically about 6 months depending on usage and water conditions.
- How does the ClearPod improve water clarity?ClearPod helps reduce bacteria and other contaminants as water passes through it during cleaning, supporting cleaner, clearer pool water.
- How do I install or replace the ClearPod on the EON?Keep the ClearPod in its included assembly, then press it into the designated slot in the EON filter door until it clicks into place.
- How often should I replace the ClearPod?Replace your ClearPod about every 6 months to help maintain its performance and water quality.
Maytronics One App
Maytronics One App (11)
- Why can't I pair my cordless robot with the Maytronics One app?The Maytronics One app currently supports only EON 100, 120d, and Liberty 600, so confirm your model before checking pairing settings.
- What cleaning modes are available on the EON 100/120d?The EON 100/120d offers Full Coverage, Floor Only, UltraRun™, Waterline-Only and Ultra Clean, with Smart Mode recommended for the first cleaning.
- Why doesn't Wi-Fi stay connected to the Maytronics One app?Dolphin robots do not stay connected to Wi-Fi or Bluetooth while operating underwater.
- Why doesn't my cordless robot respond to the app while underwater?Your cordless robot disconnects from Wi-Fi and Bluetooth underwater, so select its cleaning program in the app before placing it in the pool.
- What app features does the EON 100/120d include?The Maytronics One App lets you choose cleaning modes, set UltraRun™ schedules, check filter and battery status, and choose a pickup wall.
- How do I set the cleaning modes on the EON 100/120d?Choose a cleaning mode with the robot's power button or the MaytronicsOne app while the robot is disconnected from the charger.
- How do I set UltraRun on the EON 100/120d?With the charger disconnected, select UltraRun in the MaytronicsOne App or on the robot, preferably with a full battery.
- How do I install the DebrisLock filter and set up backwash?Follow the installation video, then enable backwash in the MaytronicsOne app. Turn backwash off when switching to a non-DebrisLock™ filter.
- How do I connect to the Maytronics One App for the first time?Download the Maytronics One App and pair your robot over Bluetooth with the charger disconnected; 2.4 GHz Wi-Fi setup is optional.
- How do I set or change the Homing Wall?Set the Homing Wall in the MaytronicsOne app after 2-3 cleaning cycles, and change it only after the robot parks at its current Homing Wall.
- Why isn't my EON behaving properly?Update your EON's software in the MaytronicsOne app before trying other troubleshooting steps.
Troubleshooting
Troubleshooting (8)
- How do I clean the impeller on the EON 100/120d?Clear trapped debris from the impeller after removing the filter and completing the charger and screwdriver safety steps below.
- Why isn't the EON 100/120d cleaning the sun ledge and steps?Start facing the ledge or steps in Full Coverage mode with Maze scanning, then check the filter, software updates and 8-inch minimum water depth.
- Why isn't the Clicker working with my cordless robot?Pool noise, low battery charge, or mode settings can keep your robot from responding to the Clicker.
- Why isn't the EON 100/120d climbing walls?Check the scanning pattern first, then clean the filter, clear debris, update the app and robot software, and check pool chemistry.
- Why isn't my EON 100/120d charging?Check the outlet, charger connection, and contacts, then allow up to 4.5 hours for a full charge indoors or in shade.
- How do I replace the filter panels on my EON?Push the old panels out from inside the basket, then install the new panels with the grids facing outward, starting with the smaller side panels.
- How do I use the Clicker with my cordless robot?Shake the Clicker in the water for 3 to 5 seconds to retrieve a supported robot, or stop Liberty 600 and EON™ 100/120d mid-cycle.
- Why isn't my EON 100/120d cleaning properly?Check for debris blocking movement, clean the filter basket, verify water balance and battery charge, and review any app error messages.
Use & Maintenance
Use & Maintenance (14)
- How do the features on the EON 100/120d work?Use the MaytronicsOne app to control cleaning, UltraRun™ to schedule cycles, and Homing Wall to choose where your robot parks.
- How do I remove the EON 100/120d from the pool?Use the included grab hook on a standard pool pole to bring the robot to the waterline, then lift it by the handle, not the back.
- What do the LEDs on the EON 100/120d mean?The front blue LED is decorative, while the panel LEDs show robot status, cleaning cycles, battery level, and connectivity.
- What is the DebrisLock filter technology and how does it work?DebrisLock™ releases and traps filter debris automatically, so the filter may go up to 2 weeks between cleanings in UltraRun™ mode.
- How does the EON 100/120d clean the steps and the sun ledge?The Dolphin EON 100 uses JETIQ to clean steps and dual-drive brushes to clean sun ledges in water as shallow as 8 inches.
- How does Dolphin EON deliver water that’s up to 4X clearer than competitors?Dolphin EON's filtration captures debris and fine particles, with up to 4X clearer water measured in internal Dolphin EON 120d tests.
- How does Dolphin EON save you up to 20 hours per year on maintenance?With DebrisLock™ backwash filtration, Dolphin EON can reduce filter maintenance to about 5 minutes once a week, saving up to 20 hours per year.
- What makes the EON 120d filtration system more advanced?The EON 120d combines 14-micron filtration, a 4-liter DebrisLock™ basket and automatic backwashing to collect debris and help keep it out of pool water.
- How do I charge the EON 100/120d?Charge the EON 100/120d in the shade for about 4.5 hours from low to full, until the battery indicator stays solid green.
- What filter options are available with the EON 100 and EON 120d?Dolphin EON 100 includes a 70-micron basket, with an optional 110-micron basket or 14-micron DebrisLock™ filter available.
- How do I get started with my EON 100/120d?Fully charge your Dolphin EON 100/120d, pair it with the MaytronicsOne app, add Pool Features, and select Smart Mode for its first scan.
- What is the Dolphin Nautilus EON 120d cordless robotic pool cleaner?The Dolphin Nautilus EON 120d is a cordless pool robot that cleans floors, walls, waterline, steps, and ledges as shallow as 8 inches.
- What size pool does the Dolphin Nautilus EON 120d cover?The Dolphin Nautilus EON 120d cleans in-ground pools up to 50 ft long, including tanning ledges as shallow as 8 inches.
- How long does the Dolphin Nautilus EON 120d run on a single charge?The Dolphin Nautilus EON 120d provides up to 2.5 weeks of pool cleaning on one charge with UltraRun™ battery technology.
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