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Help Me Choose a Product

Help Me Choose a Product

"Not sure which model is best for me?"

  • I want help choosing a pool cleaner
  • I need to know the differences between models
  • I want a recommendation for my pool type
  • I want to compare features
Orders & Shipping Info

Orders & Shipping Info

"Need help with an order you already placed?"

  • Where's my order? (tracking issues)
  • I need to change my shipping address
  • I want to cancel my order
  • My order was flagged for review
Start a Return

Start a Return

"Want to return your item?"

  • I want to start a return
  • I need a return label
  • I want to know the return policy
  • My item is past the 30-day window
Product Help & Troubleshooting

Product Help & Troubleshooting

"Is something not working right?"

  • My product won't turn on
  • It stopped working after a few uses
  • The power supply is broken
  • It's not cleaning properly
Ask a Question

Ask a Question

"Still need help or not sure where to go?"

  • I have a question about compatibility
  • I need help with a part or accessory
  • I have a pre-purchase question
  • I want to talk to support
Warranty

Warranty

"Still need help or not sure where to go?"

  • My robot needs service
  • My power supply won't turn on
  • Where do I get service?
  • My robot won't charge

Help Me Choose a Product

Take Our Pool Robot Quiz

Answer a few questions about your pool and get personalized recommendations

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Browse by Pool Type

Shop by above-ground, in-ground, or commercial pools

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Talk to an Expert

Get personalized advice from our pool specialists

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Orders & Shipping Info

Where's my order?

Track your order or report tracking issues

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Change shipping address

Update your delivery address before it ships

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Cancel my order

Cancel your order if it hasn't shipped yet

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My order was flagged for review

Get help with fraud alerts or verification

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Item missing from package

Report missing items from your order

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Wrong item received

You received the wrong product

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Item/package arrived damaged

Report damaged items or packaging

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Marked delivered, not received

Package shows delivered but you didn't receive it

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Carrier can't deliver / needs help

Delivery issues or special delivery instructions

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Only part of my order was received

Incomplete order or partial delivery

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Other

Other order or shipping related issues

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Start a Return

Start Return Process

Fill out our return form to get started (within 30 days)

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View Return Policy

Learn about our 30-day return policy and requirements

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Check Return Status

Track your return and refund status

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Past 30 Days?

Contact us if your item is outside the return window

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Product Help & Troubleshooting

Still Need Help?

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Frequently Asked Questions

Browse answers to the most common questions

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Ask Our Experts

Can't find what you need? Ask our team directly

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Refunds & Billing Questions

Check Refund Status

See when to expect your refund (typically 3-5 business days)

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Billing Inquiry

Questions about charges, receipts, or payment methods

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Payment Issues

Declined cards, failed payments, or chargeback notices

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Billing Support

Speak directly with our billing team

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Warranty & Support

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Quick Troubleshooting Question?

Ask about common issues and get instant help!

My wheels are crushed My robot stopped working and needs service, how do I go about handling this? When I attempted to start it up for this season, the machine is not starting after plugging it in How often should I clean the filters? The filter housing is broken. We need a replacement It gets caught on my main drain covers at the bottom of the deep end + More

Warranty Claim

Start a warranty claim for defective products

Start Claim →

Warranty Claim

Select your robot manufacturer to start your warranty claim

Dolphin

Dolphin

Submit a repair request to Maytronics

Submit Claim →

Phone: 888-DOLPHIN

Aquabot

Aquabot

Register your product for warranty services

Submit Claim →
Polaris

Polaris

Access Polaris warranty information and support

Submit Claim →
Blue Helix One

Blue Helix One

Register your Blue Helix One warranty

Submit Claim →

Contact Support Form

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Return Form

Fill out the form below to start your return process (within 30 days)

Contact Our Support Team

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Still need help?

Get 1-on-1 support from our in-house pool experts. Whether you need help choosing a pool robot or have questions, we are here to help. With years of pool industry experience, our experts can help guide you with personalized support.

Simply call us at (888)-615-5728 or chat with us via LiveChat any weekday from 8am-5:30pm CST. Or fill out our contact form below and we will reach out to you as soon as we can.


Note: Due to record high temperatures, we are experiencing a higher-than-normal volume of support requests. Please allow an additional 24 hours for us to respond. Our agents may not be immediately available — please leave a message, and we will get back to you as soon as possible.

Or Call (888)615-5728

Please Note: Due to high demand, there may be longer than usual waiting times

Customer Phone Support Hours:

Monday - Friday: 8am-5:30pm CST

Customer Chat Support Hours:

Monday - Friday: 8am-5:30pm CST

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(888) 615-5728 Dolphin Quantum Robotic Pool Cleaner

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Mailing Address:

2530 Shell Road
Georgetown TX 78628

Distribution Facility:

10421 FM 1670
Salado TX 76571

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