The Poolbots Commitment
We want you to love your new robot. If it isn't the perfect fit, our 30-day return and refund policy makes it easy to exchange or send it back — with no restocking fees and no runaround.
Effective date: January 1, 2025
Exchanges are the fastest fix
Prefer a different model? With over 3,000 robotic cleaners in stock, we make exchanges fast and easy. Our team will help you pick the right fit so you spend more time enjoying your pool — and less time worrying about your purchase.
What can be returned
To qualify for a full refund, items should come back to us in like-new condition.
Eligible for a full refund
- Returned in like-new condition within 30 days of purchase
- In the original retail box with all accessories, manuals, and packaging
- Robotic cleaners rinsed, dried, and neatly repacked before shipping
Not returnable
- Installed parts or items that cannot be restored to like-new condition
- Items damaged by misuse or improper packaging during return transit
- If a product arrives damaged or missing parts, we'll document it with photos and apply a fair adjustment
How to start a return
Five simple steps — most returns are set up in minutes.
Request your return
Go to our Contact Form within 30 days of purchase. Provide your Order # and a detailed reason for the return so we can help resolve it quickly.
Get your authorization
We'll reply with packing tips and a Return Authorization, valid for 14 days.
Label the box
Clearly mark the Return Authorization on the outside of the shipping box.
Ship it back
Use a trackable, insured carrier of your choice. Many customers use discounted labels from services like PirateShip.com. We don't charge restocking fees — the only cost on a return is the shipping.
Track to delivery
You're responsible until the item is scanned as delivered to our warehouse, so please insure your shipment.
Packing tips for robotic cleaners
Refund timing
Here's what to expect once your return reaches us.
Damaged or dead on arrival?
Inspect your shipment on delivery. If your item is DOA or visibly damaged in transit, contact us within 72 hours with photos of the product, the inner and outer packaging, and the shipping label. We'll arrange a no-cost exchange or repair per manufacturer procedures.
Returns FAQs
How long do I have to return my robot?
Are there any restocking fees?
What happens after my 30-day return window?
What if I opened a chargeback?
We're here to help
For returns, exchanges, or product setup, reach out anytime and a real pool expert will take care of you.
