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Our Pool Experts are here to assist you
Mon-Fri 8am-5:30pm CST
If you received an email asking you to verify your identity before your order ships, here's everything you need to know.
When we notice that certain order details need an extra layer of confirmation — such as when the billing and shipping addresses don't match, or when additional information is needed — we send a short verification request before releasing your order.
This is a standard fraud-prevention measure that protects both you and us from unauthorized transactions. It ensures that every order is legitimate and gets to the right person.
Veriff is a globally trusted identity verification provider used by leading banks, financial institutions, and major online platforms worldwide. The process is similar to the quick ID checks used by your bank or payment provider.
The entire process takes about 30 seconds and is completed entirely online.
Receive Email
You'll get a secure link from our team
Click the Link
Opens a quick, secure verification page
Confirm Identity
Follow the on-screen prompts
Order Ships
We move it straight into shipping
Absolutely. Your privacy and security are our highest priority.
Our verification emails come directly from a member of our team and will include a subject line like "Quick step to release your order."
The email will contain a brief explanation and a secure link to complete the process. If you're ever unsure whether an email is legitimate, feel free to contact us directly — we're happy to confirm.
If you have any concerns about the verification process or need assistance, our team is here to help.
Real reviews from verified customers on Google.
John Rodriguez of "Poolbots" recommended the Dolphin Sigma for my 20x40 Saltwater pool. I have to say, "John was correct...this thing is a beast!" I live in the SoCal desert and the Sigma picks up the fine dirt, sand and phosphate residue. John answered all of my questions. Shipping was quick! Semper Fi — USMC 1984-1992
"Patient, knowledgeable, and took the time to answer all of my questions thoroughly."
Jose provided clear and detailed information about the pool cleaners. His professionalism made the whole process stress-free.
I wish I would have converted my pressure side vac to an electric pool robot a long time ago. It cleans 10x better and completes my pool in 90 minutes.
"Without her multiple emails to the company, this would never have happened."
Shannon assisted me with an ongoing issue since May 2025 with a manufacturer. She went the extra mile and followed up!
Excellent customer service and super fast shipping. I highly recommend Poolbots for all your needs.
"I asked to speak to a human — and was told 'I am a human!'"
I clicked "chat" expecting AI. I was so pleased this company still has human interaction. John was great.
I really appreciate the opportunity to try a robot and be able to swap it. Great return process and customer service.
"A far better and more informed purchase option than Amazon."
John went out of his way to go over all the different units and what might be best for my pool. Absolutely awesome customer service.
"Truly treats you like family."
I had a few issues with my product, but Jose did an amazing job helping me and stayed in constant communication throughout the entire process.
"Jose helped fix my incorrect shipping address... saved me a lot of grief."
His help was excellent. Quick intervention prevented a lost shipment.
"Because of John, I bookmarked Poolbots and will use them for everything."
He was very knowledgeable, professional, and interested in getting you the right product — not just making a sale.
"John was amazing. I had no idea what I needed."
He was very patient. After giving me multiple options and explaining the differences, he offered the perfect unit for my pool.
"Call John, you won't be sorry!"
John guided me through the process of selecting the best pool cleaner robot for my needs. Very highly recommend!
"John was correct...this thing is a beast!" Picks up the fine dirt, sand and phosphate residue in the SoCal desert. Semper Fi — USMC 1984-1992
I wish I would have converted my pressure side vac to an electric pool robot a long time ago. It cleans 10x better and completes my pool in 90 minutes.
Excellent customer service and super fast shipping. I highly recommend Poolbots for all your needs.
I really appreciate the opportunity to try a robot and be able to swap it. Great return process and customer service.
