The full Maytronics warranty on every robot we sell, with claim help from our pool experts.

Active, Echo & Advantage · Model 99996271-US

Dolphin Active 40 warranty.

Maytronics provides a 2-year manufacturer warranty covering defects in materials and workmanship in the Dolphin Active 40 robot and power supply. Wear items are not covered, and buying from an authorized dealer keeps the warranty valid. For help with warranty questions, contact Poolbots' pool experts by live chat or phone.

Active 40 model page 17 replacement parts User manual (PDF)

Warranty term: 2 years
Registration: Free, online
Power supply: Replaced, not repaired
Repairs: Maytronics service centers

What the warranty covers

2 years on the Active 40, in plain words.

Maytronics covers the Active 40 and its power supply against defects in materials and workmanship for 2 years from the purchase date on the receipt. Wear parts are not covered; the ones on this model are listed below.

2 yearsCounted from the date on your receipt. Keep the receipt and the serial number together.

Covered on the Active 40The motors, electronics and drive system, and the power supply. Maytronics repairs or replaces them; a faulty power supply is swapped without sending in the robot.

Wear parts on this modelNot covered, replaced as they wear: filters (5), brushes & climbing rings (2), tracks & wheels (1), power supplies & chargers (2), cables & swivels (2). All genuine, on the Active 40 parts list.

The Active 40 is sold through pool stores. Its warranty is the same Maytronics warranty: keep the store receipt, as it sets the start date. Compare it with the Dolphins we ship free.

The full Dolphin warranty, explained

Serial number and registration

Find the Active 40 serial number, then register it.

The serial number is the first thing Maytronics asks for. Registration is free, takes a minute and makes a later claim faster.

On the Active 40
On the barcode label on the robot itself, usually under the handle or inside the filter compartment. The same number is on the white label on the box and on the warranty card.
Register at Maytronics
Go to registration.maytronics.com, enter the serial number and your details, and keep the receipt handy: it sets the start date.

If something fails

Before a claim on the Active 40.

Maytronics asks owners to troubleshoot first, and most Active 40 calls end there: the power supply, then the impeller, tracks and filters. A power supply that will not stay on with the blue cable disconnected is replaced under warranty, without sending in the robot.

Active 40 troubleshooting guide How a claim works

Bought from Poolbots? or call (888)-615-5728 and we walk you through Maytronics' repair process. Bought elsewhere? Start with the dealer, or Maytronics' self-service tool.

Active, Echo & Advantage