The full Maytronics warranty on every robot we sell, with claim help from our pool experts.

Active, Echo & Advantage · Model 99996148-USF

Dolphin Active 15 warranty.

Maytronics provides a 2-year manufacturer warranty for the Dolphin Active 15 that covers defects in materials and workmanship in the robot and power supply. Wear items are excluded, and purchasing through an authorized dealer keeps the warranty valid. For warranty questions, contact Poolbots' pool experts by live chat or phone.

Active 15 model page 19 replacement parts User manual (PDF)

Warranty term: 2 years
Registration: Free, online
Power supply: Replaced, not repaired
Repairs: Maytronics service centers

What the warranty covers

2 years on the Active 15, in plain words.

Maytronics covers the Active 15 and its power supply against defects in materials and workmanship for 2 years from the purchase date on the receipt. Wear parts are not covered; the ones on this model are listed below.

2 yearsCounted from the date on your receipt. Keep the receipt and the serial number together.

Covered on the Active 15The motors, electronics and drive system, and the power supply. Maytronics repairs or replaces them; a faulty power supply is swapped without sending in the robot.

Wear parts on this modelNot covered, replaced as they wear: filters (8), brushes & climbing rings (1), tracks & wheels (1), power supplies & chargers (1), cables & swivels (2). All genuine, on the Active 15 parts list.

The Active 15 is sold through pool stores. Its warranty is the same Maytronics warranty: keep the store receipt, as it sets the start date. Compare it with the Dolphins we ship free.

The full Dolphin warranty, explained

Serial number and registration

Find the Active 15 serial number, then register it.

The serial number is the first thing Maytronics asks for. Registration is free, takes a minute and makes a later claim faster.

On the Active 15
On the barcode label on the robot itself, usually under the handle or inside the filter compartment. The same number is on the white label on the box and on the warranty card.
Register at Maytronics
Go to registration.maytronics.com, enter the serial number and your details, and keep the receipt handy: it sets the start date.

If something fails

Before a claim on the Active 15.

Maytronics asks owners to troubleshoot first, and most Active 15 calls end there: the power supply, then the impeller, tracks and filters. A power supply that will not stay on with the blue cable disconnected is replaced under warranty, without sending in the robot.

Active 15 troubleshooting guide How a claim works

Bought from Poolbots? or call (888)-615-5728 and we walk you through Maytronics' repair process. Bought elsewhere? Start with the dealer, or Maytronics' self-service tool.

Active, Echo & Advantage