Why isn't my Dolphin power supply working properly?

Use Maytronics' self-service troubleshooting tool to check your Dolphin and start a warranty claim for a repair or replacement power supply.

For repair help, including robots purchased from a local dealer, chat with Poolbots' pool experts. For warranty repairs, Poolbots will point you to Maytronics' service process.

Follow these steps if your power supply stops working, trips the GFCI outlet, or will not turn on.

1. Step 1Check the power source

   Try a different GFCI outlet that you have confirmed works. If you are using an extension cord, remove it and plug the power supply directly into the outlet.

   If the power supply still will not turn on, continue to Step 2.

2. Step 2Inspect the blue and black cables

   Unplug the power supply. Look over the blue cable and the black power supply cord for cuts, kinks, fraying, or other visible damage.

   If you find damage, stop and arrange a cable replacement. Start a warranty claim or chat with Poolbots' pool experts for help.

   If both cables appear undamaged, continue to Step 3.

3. Step 3Isolate the source of the problem

   This test helps determine whether the problem is with the power supply, the cables, or the Dolphin's motor unit.

   1. With the power supply unplugged, disconnect the blue cable from it.
   2. Plug the power supply into a working GFCI outlet.
   3. Turn on the power supply, leaving the blue cable disconnected.

4. Step 4Check the test result

   The power supply turns on and stays on

   This result points away from the power supply. The Dolphin's cable or motor unit may be causing the problem.

   An authorized Dolphin technician should diagnose and repair the robot. Submit a repair request or chat with Poolbots' pool experts. For warranty repairs, Poolbots will point you to Maytronics' service process.

   The power supply will not turn on or shuts off immediately

   If it will not turn on, shuts off right away, or has stopped working altogether, the power supply appears to be the problem. Use Maytronics' self-service tool to start a warranty claim for a replacement power supply.

   You can also chat with Poolbots' pool experts about replacement options, including if you purchased the robot from a local dealer.

   Maytronics does not repair power supply units.

A specific power supply feature is not working

Check your robot's user manual to confirm which features your model includes.

The power supply will not connect to Wi-Fi

See the Dolphin app connection troubleshooting guide.