Support answer · S-Line Face Lift
How do the S1000/S2000/S3000 clean stairs and sun ledges?
Short answer: Stair cleaning runs automatically in Full Coverage cleaning mode, and sun ledges require a minimum water depth of 12"-15".
Based on Maytronics support, updated 2026-06-16, rewritten by Poolbots' pool experts. Applies to 2 models. Parts that fix it are below.
The answer
What to know.
Applies to: Dolphin S2000, Dolphin Active 3000.
The S1000/S2000/S3000 detect steps and climb stairs. On the way down, a water jet turns on automatically to flush away dirt and debris.
This feature works automatically in Full Coverage cleaning mode. To clean sun ledges, it requires a minimum water depth of 12"-15".
Source: Maytronics support. Same steps and facts, rewritten for clarity; the videos and illustrations are Maytronics' own.
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Maytronics tags this answer for the 2 models below.
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