Troubleshooting · Movement & Cycles
Why isn't the S1000/S2000/3000 reaching the steps?
Short answer: Use Full Coverage mode, confirm the sun ledge meets the 12–15-inch minimum water depth, and start about 3 feet from the steps.
Set the robot to Full Coverage cleaning mode before starting its next cycle.
Based on Maytronics support, updated 2026-06-22, rewritten by Poolbots' pool experts. Applies to 1 model. Parts that fix it are below.
The fix
Step by step.
If your S1000, S2000, or S3000 misses the pool steps or sun ledge, work through these checks in order.
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Step 1: Select Full Coverage mode Choose Full Coverage as the robot's cleaning mode.
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Step 2: Check the sun ledge water depth Confirm that the sun ledge meets the minimum water depth requirement of 12–15 inches.
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Step 3: Check the filters Inspect the robot's filters and remove any debris so they are clean.
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Step 4: Position the robot near the steps At the beginning of the cycle, place the robot in the pool about 3 feet from the steps, facing toward them.
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Step 5: Run the cleaning cycle Begin the cycle and let the robot run normally.
Sun ledge cleaning activates automatically in Full Coverage cleaning mode. It is designed for ledges that meet the minimum water depth requirement.
If the robot still misses the steps on the next cycle, chat with Poolbots' pool experts for help.
Source: Maytronics support. Same steps and facts, rewritten for clarity; the videos and illustrations are Maytronics' own.
Replacement parts
Parts that fix this.
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This fix on your robot.
Every model below has its own troubleshooting guide that repeats this fix with the exact parts that fit it. The link opens the guide on this fix.
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