Pool Robot Customer Support
Troubleshooting, returns, warranty & order help from our in-house pool experts
How Can We Help You Today?
Choose your situation below for personalized assistance
Peak Season Notice: You've caught us during our busiest season of the year, so hold times are a little longer than we'd like — and we appreciate your patience. Here's the fastest way to get help: select your reason for reaching out below and fill out the form there. Your request goes straight to a product specialist who can already see your order, your equipment, and any photos or videos you attach — so most callers get a faster answer than waiting on hold, and you'll have everything in writing. Thanks for choosing Poolbots.
Help Me Choose a Product
"Not sure which model is best for me?"
- I want help choosing a pool cleaner
- I need to know the differences between models
- I want a recommendation for my pool type
- I want to compare features
Orders & Shipping Info
"Need help with an order you already placed?"
- Where's my order? (tracking issues)
- I need to change my shipping address
- I want to cancel my order
- My order was flagged for review
Start a Return
"Want to return your item?"
- I want to start a return
- I need a return label
- I want to know the return policy
- My item is past the 30-day window
Product Help & Troubleshooting
"Is something not working right?"
- My product won't turn on
- It stopped working after a few uses
- The power supply is broken
- It's not cleaning properly
Ask a Question
"Still need help or not sure where to go?"
- I have a question about compatibility
- I need help with a part or accessory
- I have a pre-purchase question
- I want to talk to support
Warranty
"Still need help or not sure where to go?"
- My robot needs service
- My power supply won't turn on
- Where do I get service?
- My robot won't charge
Help Me Choose a Product
Orders & Shipping Info
Start a Return
Product Help & Troubleshooting
Ask a Question
Refunds & Billing Questions
Warranty & Support
Quick Troubleshooting Question?
Ask about common issues and get instant help!
Warranty Claim
Select your robot manufacturer to start your warranty claim
Aquabot
Register your product for warranty services
Submit Claim →Polaris
Access Polaris warranty information and support
Submit Claim →Blue Helix One
Register your Blue Helix One warranty
Submit Claim →Contact Support Form
Fill out the form below and we'll get back to you as soon as possible
Cancel My Order
Fill out the form below to request an order cancellation. Cancellations are only possible before your order has shipped.
Return Form
Fill out the form below to start your return process (within 30 days)
Contact Our Support Team
Choose how you'd like to get in touch with our experts
Chat
Chat with us
Start Chat
Call Us
(888) 615-5728
Weekdays 8am-5:30pm CST
Call Now
Contact Form
Send us a message
We'll get back to you as soon as we can
Send MessageNote: Due to record high temperatures, we are experiencing a higher-than-normal volume of support requests. Please allow an additional 24 hours for us to respond. Our agents may not be immediately available — please leave a message, and we will get back to you as soon as possible.
Customer Phone Support Hours
Monday - Friday: 8am-5:30pm CST
Customer Chat Support Hours
Monday - Friday: 8am-5:30pm CST
Mailing Address
2530 Shell Road
Georgetown, TX 78628
Distribution Facility
10421 FM 1670
Salado, TX 76571
