Explorer · Model 99996115-XP
Dolphin Explorer E20 warranty.
The Dolphin Explorer E20 has a 2-year manufacturer warranty from Maytronics covering defects in materials and workmanship on the robot and power supply. Wear items are not covered. Buy from an authorized dealer such as Poolbots to keep the warranty valid.
- Warranty term
- 2 years
- Registration
- Free, online
- Power supply
- Replaced, not repaired
- Repairs
- Maytronics service centers
What the warranty covers
2 years on the Explorer E20, in plain words.
Maytronics covers the Explorer E20 and its power supply against defects in materials and workmanship for 2 years from the purchase date on the receipt, in full when it is bought from an authorized dealer such as Poolbots. Wear parts are not covered; the ones on this model are listed below.
Bought here? Every new Explorer E20 from Poolbots is sold as an authorized Maytronics dealer with the full manufacturer warranty, free shipping and a 30-day trial with no restocking fee.
Serial number and registration
Find the Explorer E20 serial number, then register it.
The serial number is the first thing Maytronics asks for. Registration is free, takes a minute and makes a later claim faster.
On the Explorer E20
On the barcode label on the robot itself, usually under the handle or inside the filter compartment. The same number is on the white label on the box and on the warranty card.
Register at Maytronics
Go to registration.maytronics.com, enter the serial number and your details, and keep the receipt handy: it sets the start date, and the Poolbots order confirmation counts.
If something fails
Before a claim on the Explorer E20.
Maytronics asks owners to troubleshoot first, and most Explorer E20 calls end there: the power supply, then the impeller, tracks and filters. A power supply that will not stay on with the blue cable disconnected is replaced under warranty, without sending in the robot.
Bought from Poolbots? or call (888)-615-5728 and we walk you through Maytronics' repair process. Bought elsewhere? Start with the dealer, or Maytronics' self-service tool.
Explorer
