Support answer · MyDolphinSkimmi App
Why won't my Dolphin Skimmi connect to the MyDolphinSkimmi app?
Short answer: Reinsert the filter tray, recharge in direct sunlight, bring your phone close, and close the app on any other connected phone.
Based on Maytronics support, updated 2025-11-26, rewritten by Poolbots' pool experts. Applies to 1 model.
The answer
What to know.
If your Dolphin Skimmi has lost its connection to the MyDolphinSkimmi app, follow these steps in order.
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Step 1Reinsert the filter tray
Return the filter tray to its place in the Skimmi.
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Step 2Recharge in sunlight
Set the robot in direct sunlight so its battery can recharge.
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Step 3Bring your smartphone closer
Keep your smartphone near the skimmer for a strong Bluetooth connection. Bluetooth is the Skimmi's only connection method.
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Step 4Check for another connected phone\n Only one smartphone can connect to the skimmer at a time. If another phone is already connected, close the app on that phone before connecting with yours.
Source: Maytronics support. Same steps and facts, rewritten for clarity; the videos and illustrations are Maytronics' own.
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