The full Maytronics warranty on every robot we sell, with claim help from our pool experts.

ProLine & Max-Series · Model 99996153-SPLF

Dolphin Escape warranty.

Dolphin Escape has a 2-year Maytronics warranty covering defects in materials and workmanship on the robot and power supply. Wear items are not covered. Buying from an authorized dealer such as Poolbots keeps the warranty valid, and Poolbots' pool experts can help by live chat or phone.

Shop the Escape 17 replacement parts User manual (PDF)

Warranty term: 2 years
Registration: Free, online
Power supply: Replaced, not repaired
Repairs: Maytronics service centers

What the warranty covers

2 years on the Escape, in plain words.

Maytronics covers the Escape and its power supply against defects in materials and workmanship for 2 years from the purchase date on the receipt, in full when it is bought from an authorized dealer such as Poolbots. Wear parts are not covered; the ones on this model are listed below.

2 yearsCounted from the date on your receipt. A Poolbots order confirmation is proof of purchase. Keep the receipt and the serial number together.

Covered on the EscapeThe motors, electronics and drive system, and the power supply. Maytronics repairs or replaces them; a faulty power supply is swapped without sending in the robot.

Wear parts on this modelNot covered, replaced as they wear: filters (6), brushes & climbing rings (1), tracks & wheels (1), power supplies & chargers (1), cables & swivels (1). All genuine, on the Escape parts list.

Bought here? Every new Escape from Poolbots is sold as an authorized Maytronics dealer with the full manufacturer warranty, free shipping and a 30-day trial with no restocking fee.

The full Dolphin warranty, explained

Serial number and registration

Find the Escape serial number, then register it.

The serial number is the first thing Maytronics asks for. Registration is free, takes a minute and makes a later claim faster.

On the Escape
On the barcode label on the robot itself, usually under the handle or inside the filter compartment. The same number is on the white label on the box and on the warranty card.
Register at Maytronics
Go to registration.maytronics.com, enter the serial number and your details, and keep the receipt handy: it sets the start date, and the Poolbots order confirmation counts.

If something fails

Before a claim on the Escape.

Maytronics asks owners to troubleshoot first, and most Escape calls end there: the power supply, then the impeller, tracks and filters. A power supply that will not stay on with the blue cable disconnected is replaced under warranty, without sending in the robot.

Escape troubleshooting guide How a claim works

Bought from Poolbots? or call (888)-615-5728 and we walk you through Maytronics' repair process. Bought elsewhere? Start with the dealer, or Maytronics' self-service tool.

ProLine & Max-Series