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How Can We Help You Today?

Choose your situation below for personalized assistance

Peak Season Notice: You've caught us during our busiest season of the year, so hold times are a little longer than we'd like — and we appreciate your patience. Here's the fastest way to get help: select your reason for reaching out below and fill out the form there. Your request goes straight to a product specialist who can already see your order, your equipment, and any photos or videos you attach — so most callers get a faster answer than waiting on hold, and you'll have everything in writing. Thanks for choosing Poolbots.

Help Me Choose a Product

"Not sure which model is best for me?"

I want help choosing a pool cleaner
I need to know the differences between models
I want a recommendation for my pool type
I want to compare features

→

Orders & Shipping Info

"Need help with an order you already placed?"

Where's my order? (tracking issues)
I need to change my shipping address
I want to cancel my order
My order was flagged for review

→

Start a Return

"Want to return your item?"

I want to start a return
I need a return label
I want to know the return policy
My item is past the 30-day window

→

Product Help & Troubleshooting

"Is something not working right?"

My product won't turn on
It stopped working after a few uses
The power supply is broken
It's not cleaning properly

→

Ask a Question

"Still need help or not sure where to go?"

I have a question about compatibility
I need help with a part or accessory
I have a pre-purchase question
I want to talk to support

→

Warranty

"Still need help or not sure where to go?"

My robot needs service
My power supply won't turn on
Where do I get service?
My robot won't charge

→

Help Me Choose a Product

Take Our Pool Robot Quiz

Answer a few questions about your pool and get personalized recommendations

Start Quiz →

Browse by Pool Type

Shop by above-ground, in-ground, or commercial pools

Browse Categories →

Talk to an Expert

Get personalized advice from our pool specialists

Contact Expert →

Orders & Shipping Info

Where's my order?

Track your order or report tracking issues

Contact Support →

Change shipping address

Update your delivery address before it ships

Contact Support →

Cancel my order

Cancel your order if it hasn't shipped yet

Start Cancellation →

My order was flagged for review

Get help with fraud alerts or verification

Contact Support →

Item missing from package

Report missing items from your order

Contact Support →

Wrong item received

You received the wrong product

Contact Support →

Item/package arrived damaged

Report damaged items or packaging

Contact Support →

Marked delivered, not received

Package shows delivered but you didn't receive it

Contact Support →

Carrier can't deliver / needs help

Delivery issues or special delivery instructions

Contact Support →

Only part of my order was received

Incomplete order or partial delivery

Contact Support →

Other

Other order or shipping related issues

Contact Support →

Start a Return

Start Return Process

Fill out our return form to get started (within 30 days)

Start Return →

View Return Policy

Learn about our 30-day return policy and requirements

Read Policy →

Check Return Status

Track your return and refund status

Contact Support →

Product Help & Troubleshooting

Still Need Help?

Connect with our technical support team

Get Technical Help →

Ask a Question

Frequently Asked Questions

Browse answers to the most common questions

Browse FAQ →

Ask Our Experts

Can't find what you need? Ask our team directly

Contact Expert →

Refunds & Billing Questions

Check Refund Status

See when to expect your refund (typically 3-5 business days)

Contact Support →

Billing Inquiry

Questions about charges, receipts, or payment methods

Contact Support →

Payment Issues

Declined cards, failed payments, or chargeback notices

Contact Support →

Billing Support

Speak directly with our billing team

Contact Billing →

Warranty & Support

Quick Troubleshooting Question?

Ask about common issues and get instant help!

My wheels are crushed My robot stopped working and needs service, how do I go about handling this? When I attempted to start it up for this season, the machine is not starting after plugging it in How often should I clean the filters? The filter housing is broken. We need a replacement It gets caught on my main drain covers at the bottom of the deep end + More

Warranty Claim

Start a warranty claim for defective products

Start Claim →

Warranty Claim

Select your robot manufacturer to start your warranty claim

Dolphin

Submit a repair request to Maytronics

Submit Claim →

Phone: 888-DOLPHIN

Aquabot

Submit Claim →

Polaris

Access Polaris warranty information and support

Submit Claim →

Blue Helix One

Submit Claim →

Contact Support Form

Fill out the form below and we'll get back to you as soon as possible

Cancel My Order

Fill out the form below to request an order cancellation. Cancellations are only possible before your order has shipped.

Return Form

Fill out the form below to start your return process (within 30 days)

Contact Our Support Team

Choose how you'd like to get in touch with our experts

Chat

Chat with us

Start Chat

Call Us

(888) 615-5728

Weekdays 8am-5:30pm CST

Call Now

Contact Form

Send us a message

We'll get back to you as soon as we can

Send Message

Shopping Cart

Need Help?

Pool Robot Guide

Live Chat

Call an Expert

Get help from our in-house Pool Experts

How Can We Help You Today?

Help Me Choose a Product

Orders & Shipping Info

Start a Return

Product Help & Troubleshooting

Ask a Question

Warranty

Help Me Choose a Product

Take Our Pool Robot Quiz

Browse by Pool Type

Talk to an Expert

Orders & Shipping Info

Where's my order?

Change shipping address

Cancel my order

My order was flagged for review

Item missing from package

Wrong item received

Item/package arrived damaged

Marked delivered, not received

Carrier can't deliver / needs help

Only part of my order was received

Other

Start a Return

Start Return Process

View Return Policy

Check Return Status

Product Help & Troubleshooting

Still Need Help?

Ask a Question

Frequently Asked Questions

Ask Our Experts

Refunds & Billing Questions

Check Refund Status

Billing Inquiry

Payment Issues

Billing Support

Warranty & Support

Quick Troubleshooting Question?

Warranty Claim

Warranty Claim

Dolphin

Aquabot

Polaris

Blue Helix One

Contact Support Form

Cancel My Order

Return Form

Contact Our Support Team

Chat

Call Us

Contact Form

Call Us

Chat Online

Contact Form

Start a Return

Customer Phone Support Hours

Customer Chat Support Hours

Mailing Address

Distribution Facility

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